Data protection
Notes on data protection
Protecting your privacy is very important to us. Our privacy policy provides information on how we use and protect your data.
Contact: contact@sandara.eu
Data collection and storage
You can visit our website without telling us who you are or providing any personal data. We will only save the following access data without any personally identifying information, even if you are coming to our website from a newsletter link:
– The name of your internet service provider (ISP)
– The website you are coming to us from
– The name of the requested file
This data is used solely for the purpose of improving our services and cannot be traced back to you. We collect, store, and process your data in order to complete your purchase order and handle any subsequent guarantee claims, as well as for promotional purposes.
We collect and process the following personal data about you when you visit our website, or if you voluntarily provide us with it when ordering, creating a customer account, or registering for our newsletter:
– Your contact information including your email address
– Your account details from the ordering process
– Online identifiers
What are online identifiers? When you visit a website, your browser sends information about your browser type and version, your operating system, your referrer URL, your IP address, the file name, your access status, the amount of transferred data, the date and time of the server request. This information is pseudonymised and doesn’t personally identify you.
Purpose
We process your data for the following purposes:
– Contacting you
– Promotional purposes
– Quality assurance
– Our statistics
– Processing your sales contract
– Sending our newsletter
Legal basis
We process your data in accordance with the following legal basis:
– With your consent (article 6, paragraph 1, lit. a) GDPR)
– To execute a sales contract with you (article 6, paragraph 1 lit. b) GDPR)
– When a legitimate interest on our part applies (article 6, paragraph 1, lit. f) GDPR), namely for the improvement of our service, the protection against misuse, and for our statistics
Third parties
If you made a purchase we forward your personal data to contracted service providers that we use to complete your order (e.g. manufacturers, shipping partners or payment service providers). If you have signed up for the newsletter, the personal data that you provided upon registration will be used to send you personalised newsletters. No data will be shared with third parties. Our privacy policies are in accordance with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG) of the Republic of Austria.
Data sources
The data we receive comes from you (including data about the devices you are using).
Duration of storage
We will store your data:
– If you have consented to the processing of your data, until you withdraw this consent, otherwise after 6 months, or, depending on the specific type of data, in accordance with the relevant storage period prescribed by law.
– If we need the data to implement a contract, at most for as long as the contractual relationship with you is in effect, or for as long as legal retention periods are applicable.
– If we use your data on the basis of our legitimate interests, at most so long as it does not outweigh your interest to have this data deleted or anonymised.
Legitimate interests
When processing your data, we pursue the following legitimate interests:
– The improvement of our service
– The protection against misuse
– Statistics
Recipients or categories of recipients of personalised data
When processing your data, we work with the following service providers who have access to your data:
– Shipping partners
– Web hosting providers
– Providers of social media platforms
– Advertising networks (for ads)
– Providers of web analysis tools
Your rights as an affected party
According to article 15 ff. of the GDPR, you have—partly subject to certain conditions—the right to:
– Request information on the processing of your data
– Amend your data
– Delete or disable your data
– Limit your data
– Object to the processing of your data
– Receive your data in a transferable format and forward this to a third party
– Withdraw your consent to the processing of your data for the future
– File a complaint with the responsible oversight authority about prohibited use of your data.
Requirement or obligation relating to the provision of data
Unless otherwise specified when collecting the data, the provision of data is neither necessary nor compulsory.
Contact
The easiest way to get in touch with us quickly is by contacting us via email at: contact@sandara.eu
Email newsletter
By subscribing to our free newsletter you will be the first to learn about new products, valuable tips and news, as well as exclusive offers. After signing up you will receive a confirmation email with an activation link to begin receiving the newsletter. If you no longer wish to receive our newsletter you can unsubscribe at any time, simply by clicking the “unsubscribe” link in the footer of any of our newsletters or by sending an email to: unsubscribe@sandara.eu
Product recommendations via email
According to Section 7 para. 3 Act Against Unfair Competition (UWG) of the Federal Republic of Austria we are entitled to use the email address specified during a purchase in our shop for direct marketing activities for our own similar products or services. If you do not wish to receive our product recommendations any longer, you can unsubscribe from them at any time without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard. Unsubscription can simply be done by clicking the “unsubscribe” link in the footer of any of our product recommendations or by sending an email to contact@sandara.eu
Data security
For every customer who registers accordingly, we set up password-protected direct access to the inventory data we store on them via a customer account. Here, you can view data relating to your completed, open, and recently sent orders, in addition to managing your address data and newsletter settings. The transfer of this data to the following places is encrypted:
* Login / * Customer account / * Shopping cart / * Ordering process
We secure our website and other systems through technical and organisational measures against loss, destruction, access, change, and distribution of your data by unauthorised persons. You should always treat your login details confidentially and close your browser window when you have finished visiting our website, particularly if you are using a shared computer.
Anti-spam policy
SANDARA does not tolerate any spam. That does not mean, however, that we can prevent spam on the internet. If you think that you have received an unsolicited email from us, please contact contact@sandara.eu so that we can investigate the issue.
You can find more information on the tracking technologies we use at the following link: https://www.dynamicyield.com
We reserve the right to change this privacy policy with future effect at any time.